 In 1969, Knut Yran stipulated that extensive research and in-depth study should take place before the design phase started. He created a visual standards manual to aid in more efficient decision-making and to build the company’s image.
The next design head, Robert Blaich, brought about a revolution with his vision; he decreed that, above all, design must satisfy customers. He used design as an instrument to gain a competitive edge in the marketplace, and he integrated design and ergonomics into everything from development and production to marketing.
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